Frequently asked questions

Our image editing services are priced in "credits". The required credits per image would depend upon the service, rating and the delivery time you choose. The more credits you purchase, the lesser they cost. Credit bundles do not expire until you use them up completely.
Our secured protocol allows you to transmit files via our online uploader. Alternatively, you can send/receive images via Dropbox, Wetransfer, Hightail, or our own integrated FTP. If you require more information in this regard, contact our Support Team.
Our website is completely SSL encrypted. Hence, we guarantee total safety of your images. Also, the images we have serviced for you will be auto deleted from our servers within 30 days from the date of completion. If you require more information in this regard, get in touch with our Support Team.
We will rework your Order at no additional price* HOW? - You can simply click the resubmit button found next to the order ID number. For more information, contact our Support Team who will be more than happy to serve you!
We do not charge extra in case we have failed to meet your original requirements. Please note that we will be glad to make additional changes to your images if you provide us fresh instructions or requirements. This will however mean that you will be charged extra, if you give us a new set of instructions (different from what was provided in the original order) or additional work.
You can either rate the images by looking at our sample sections or you can request for a quote. (i) Rate your images yourself...Need Help? - take a look at our samples. Do get in touch with our Support Team for further assistance. (ii) Still need help on Image rating? Simply click the - Quote option our Support Team will reach out to you in 10 minutes.
We never save card details
We accept all types of file formats, some of which are .jpeg, tiff, png, psd, ai etc
When you signup with SiloImages, you have the option to select a trial job from one of the three specific services -Clipping Path, Masking or Retouch. Your sample images will be delivered to you in 24 hours, at no cost.
Yes. At the moment our quickest turnover time is 12 hours from time of receipt of images. If you need a quicker delivery time, please do get in touch with our Support Team who will be more than happy to help you!
Yes, there is a possibility of a quicker turnover time from our end! We never hesitate to deliver images sooner, if it is doable by us. However, if you require an express delivery of sorts, feel free to touch base with our Support Team.
We accept payments made through all types of Debit / Credit cards and also PayPal
We provide a simplified, inexpensive method for anyone to obtain professional-quality photographs. All you have to do is simply: • Upload your image(s), • Enter your instruction for the images/order, • Make your purchase, and • Download your completed order.
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